Product Warranty
At Flink, we are committed to providing high-quality products and services to our customers. This Product Warranty explains the coverage and limitations for the products purchased from us, including both hardware and software systems. Please read this policy carefully to understand your rights and warranty coverage.
1. Hardware Warranty
Flink does not provide a warranty on hardware products such as Digital Business Cards or Smart Tags. All hardware products are sold “as is,” and we do not offer any warranties regarding the functionality, durability, or performance of these items. We encourage you to carefully check the condition of the hardware upon receipt. If the hardware is found to be defective or damaged during shipping, please contact us immediately at hello@flinktap.com for assistance.
2. Software/System Warranty
Flink provides a limited warranty for the software/system, which covers issues related to the functionality and performance of the Digital Business Card system and any associated software products. This warranty lasts for a period of 3 months from the date of purchase.
The warranty covers the following:
- Defects in the software that prevent it from functioning as described.
- Critical bugs or errors that disrupt the intended use of the system.
3. Warranty Exclusions
The warranty does not cover the following:
- Hardware products, which are not covered under any warranty.
- Issues caused by improper use, unauthorized modifications, or damage due to external factors such as fire, water, or accidents.
- Normal wear and tear, or damage caused by improper installation or use not in accordance with the product’s user manual or guidelines.
- Failure to use the system with compatible devices or systems.
- Any issues that arise after the warranty period (3 months from purchase) has expired.
4. How to Request Warranty Service
If you believe your system is eligible for warranty coverage, please contact us at hello@flinktap.com within the warranty period. To process your warranty claim, you will need to provide:
- A copy of your proof of purchase (invoice or receipt).
- A description of the issue you are experiencing with the software/system.
- Any relevant screenshots or error messages that may help us assess the problem.
5. Warranty Remedies
If your system is found to be defective and covered under warranty, Flink will, at our discretion:
- Repair the defective software/system.
- Provide a replacement product if the defect cannot be repaired.
- Provide a refund, if applicable, in cases where repair or replacement is not possible.
6. Limitation of Liability
To the fullest extent permitted by law, Flink’s liability under this warranty is limited to the cost of the software/system purchased. We are not responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product, including but not limited to loss of data, revenue, or business interruptions.
7. Warranty Period
The warranty for the system lasts for a period of 3 months from the date of purchase. After the warranty period has expired, Flink is no longer responsible for any repair, replacement, or refund claims related to the system. The hardware, as mentioned above, is not covered by any warranty.
8. Contact Us
If you have any questions or concerns about the warranty or need assistance with a warranty claim, please contact us at:
Email: hello@flinktap.com
Flink – One Tap, Limitless Possibilities