Overview
At Flink, we aim to ensure our customers are fully satisfied with their purchases. Our refund and returns policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. Refunds or exchanges are only accepted for defective or non-functioning products. We do not process refunds or exchanges due to customer dissatisfaction, change of mind, or any issues unrelated to the quality or functionality of the product.
We encourage you to thoroughly review product descriptions, specifications, and other available information prior to making a purchase. This policy is in place to help manage expectations and ensure that all of our customers have a clear understanding of when refunds or exchanges are valid.

Certain products are non-returnable under any circumstances, as they are either personal or digital in nature. The following items are not eligible for return, exchange, or refund:
Customized or Personalized Products: Any products that have been specially customized or personalized for you, including those with engravings, logos, or custom designs.
Digital Products or Downloadable Software: Due to the nature of digital products, once they have been accessed, downloaded, or used, we cannot accept returns or offer refunds.
Gift Cards: Gift cards are not refundable or returnable under any circumstances.
Products Used or Damaged by the Customer: If the product shows signs of use, damage, or alteration caused by the customer, it will not be eligible for a refund or exchange.
Products Outside the 30-Day Return Window: If more than 30 days have passed since the product was delivered, it will no longer be eligible for a return or refund.
Open Packaging on Certain Items: Products that have been opened or unsealed, where the seal or packaging is tampered with, are not eligible for returns unless they are defective.
To complete a return, proof of purchase is required. If proof of purchase is not provided, your return may be rejected.

Refunds are only issued for products that are defective, damaged, or non-functioning. Once we receive your returned product, it will undergo a thorough inspection. You will be notified of the approval or rejection of your refund request. If the return is approved, we will process the refund within 5-7 business days. Refunds will be credited to the original payment method used for the purchase.

Customer Dissatisfaction: We do not offer refunds for dissatisfaction with the product, including but not limited to changes in personal preference, size, or appearance.
Products Damaged by Customer: If the product is damaged due to improper use, neglect, or alteration by the customer, it will not be eligible for a refund.
Out-of-Box Issues Not Reported in Time: Any issues that arise after the 30-day return period will not be refunded.
Non-Defective Products: If the item is functioning as described and does not show signs of defect or failure, a refund will not be processed.

Partial Refunds:

Partial refunds may be issued if:
The product is returned in less-than-perfect condition, such as if it has missing parts or signs of wear that were not caused by our error.
The product is returned more than 30 days after delivery.

Late or Missing Refunds

If you haven’t received your refund after the 5-7 business days processing window, please take the following steps:
Check Your Bank Account: Sometimes the processing time from your bank or credit card provider may cause delays. Please allow additional time for processing.
Contact Your Bank or Credit Card Provider: Reach out to your bank or credit card company to inquire about the status of your refund. Processing times can vary by institution.
Contact Us: If you still have not received your refund after checking with your bank or credit card company, please contact us at hello@flinktap.com. Be sure to include all relevant order details so we can assist you promptly.
Refund processing times may vary depending on the policies of your financial institution, so please be patient as we work with them to resolve any issues.

We only offer exchanges for defective or damaged products. If you receive a product that is defective, damaged, or does not function as expected, please contact us at hello@flinktap.com within 30 days of receipt. You will need to provide:
Proof of purchase.
Clear photographs or videos showing the damage or defect.
A description of the issue.
Exchanges are subject to product availability. If the item is no longer in stock, we will offer a full refund or an alternative product of equal value.

Products that have been damaged due to customer misuse, improper care, or external factors not related to manufacturing defects.
Products that have been used or altered by the customer.

Shipping Returns

If you need to return a product, you must send it to the return address provided by our customer service team after your return has been approved. Customers are responsible for return shipping costs, which are non-refundable. You are also responsible for ensuring that the product is returned securely. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned product. If you return an item without tracking or proof of delivery, we may not be able to process your refund or exchange request.

Customers are responsible for paying the cost of return shipping. These costs are non-refundable, even if the return is approved.
Please ensure that your return is well-packaged to avoid any damage during shipping. We cannot accept responsibility for returns that are damaged in transit.
If the product is not in its original condition due to customer handling, we may either reject the return or offer a partial refund.
Items that have been used, damaged, or modified by the customer are not eligible for a refund or exchange.
Returns must be completed within the 30-day return period. Any requests made outside of this window will not be considered.
Need Help?

Email: hello@flinktap.com
Our customer service team is ready to assist you and resolve any issues promptly.
We value our customers and will work to resolve any concerns as quickly and efficiently as possible.

Flink – One Tap, Limitless Possibilities